Frequently Asked Questions
Everything you need to know about our premium audio gear and studio equipment.
What is the standard shipping time for international orders?
International orders typically arrive within 7 to 14 business days. All shipments are fully insured and include a tracking number sent via email once the order leaves our warehouse.
Do you offer a warranty on studio monitors and microphones?
Yes, all Vox Samples hardware comes with a standard 2-year manufacturer's warranty covering defects in materials and workmanship. Extended protection plans are available at checkout.
Can I return a product if I am not satisfied?
We offer a 30-day return policy for most hardware items in their original packaging. Please note that software licenses and digital sample packs are non-refundable once downloaded or activated.
Are your audio interfaces compatible with both Mac and Windows?
Most of our interfaces are cross-platform compatible. We recommend checking the specific product specifications page for driver requirements and minimum OS version details.
How do I access my digital downloads after purchase?
Once your payment is confirmed, you will receive an instant download link via email. You can also access your digital library at any time by logging into your Vox Samples account.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and specialized financing options like Affirm for high-end studio equipment.